Membership Coordinator

Membership Coordinator 

The deadline for applications is Sunday 15^th September 2024.

Location: Brussels, Belgium 

Location type:     Hybrid 

Reporting to:  CEO 

Annual salary: €60,000 EUR 

Contract type:    Full-time, permanent role 

Candidate level:  Experienced non-manager  

Background 

Eurogroup for Animals is the pan-European animal protection organisation which unites the voices of leading national and international organisations. We work to improve the welfare of as many animals as possible by leading and delivering coordinated advocacy and campaigns at the European level. Only by legislating at the EU level can we be sure that animals will be respected as sentient beings across the Member States. Eurogroup uses its knowledge and expertise to challenge EU decision makers and bring about positive change. By uniting our members and working together, we magnify the national activities to get our message across at the European level. 

Purpose of role  

We have a very exciting opportunity for a highly motivated individual to support relations with our 100 member organisations in Europe and beyond. The animal protection movement is growing from strength to strength and Eurogroup for Animals aims to make all those forces count at the EU level and function as the central meeting hub for the animal protection movement.  

The Membership Coordinator will be responsible for supporting a thriving membership aiming at maximum impact for animals. They will play a central role in ensuring that our members experience an effective journey with us and maintain relations with potential new members.  

The Membership Coordinator will report to the CEO and is part of the Development Team and work closely with the “Executive Assistant to the CEO and Membership Assistant” (hereafter referred to as “Membership Assistant”).  

Primary responsibilities 

Support members 

• Update and implement our membership engagement strategy and annual engagement cycle. 

• Liaise with members to enhance their membership experience, optimise retention, and support our overall approach to communication and interaction with members. 

• Support and develop strategic projects with members. 

• Support financial and other statutory membership processes. 

• Ensure membership data is always up to date in our CRM system (Salesforce) and further improve systems and tools. 

• Assist with member organisations’ exposure through our public facing channels. 

Membership recruitment: 

• Identify and recruit potential new members in Europe, deal with all enquiries about membership, process membership applications and on-board new members.  

• Collate and produce membership recruitment and retention reports including analysis of trends, and member satisfaction. 

Essential skills and qualifications 

• Higher education/university degree in a relevant functional field such as fundraising, communications or marketing. 

• At least 5 years professional experience, preferably in a membership context or an account management role. 

• Strong people and interpersonal skills including relationship and partnership building, excellent customer service skills. 

• Experience in stakeholder engagement, developing and maintaining stakeholder networks using multi-channel communications. 

• Proficiency in analysing and drawing conclusions from the financial reports and annual accounts of other organisations. 

• Excellent computer proficiency (Google Workspace, Microsoft Office) 

• Experience of using a Customer Relationship Management (CRM) system such as Salesforce or equivalent. 

• Fluency in English (spoken and written); proficiency in additional European languages is desirable. 

Competencies 

• Dynamic individual, comfortable in meeting deadlines and handling multiple issues simultaneously. 

• Results- and customer oriented, with a proactive, structured and accountable working style. 

• Strong sense of detail with the ability to think strategically and creatively. 

• Affinity with animal advocacy - commitment towards the vision and mission of Eurogroup for Animals. 

Terms and conditions:  

• The position is permanent, full-time (38h/week).   

• Based at Eurogroup for Animals office in Brussels 

• Start date: as soon as possible 

• Candidates need to have the right to work in the EU.  

Please contact Karem Armstrong at Karem@darylupsall.com for any queries you may have.  

The deadline for application is Sunday 15th September 2024 

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 Daryl Upsall International actively promotes equality, diversity and inclusion. In recruiting candidates, we seek candidates with the proven skills required; irrespective of race, gender, religion or belief, age, disability or sexual orientation.